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Mediator
John Ford studied law at the University of Cape Town, in South Africa before moving to Namibia, where he focused on representing survivors of human rights abuses. After the Namibian independence in 1990, his focus shifted to labor and employment law. He then moved to California and trained as a mediator. He has since successfully mediated hundreds of workplace disputes and has worked with numerous teams to help them successfully deal with conflict.
His workshops focus on the development of soft skills such as communication; negotiation; facilitation; conflict resolution; emotional intelligence; customer service and mediation. He teaches negotiation and mediation and was the managing editor of www.mediate.com for ten years. He has a book called “Peace at Work, the HR Manager's Guide to Workplace Mediation”.
In this episode, I spoke with John Ford who has develop a self help app called “The Empathy Set”. We discussed with him what it means to be conflict competent; how an app can help people become conflict competent; whether …